We want every customer to feel confident when ordering from Chrome Ride. If there is a genuine issue with your order, we will resolve it fairly and clearly.

1. Damaged, Defective or Wrong Item

If your product arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To verify the issue, we may ask for:

• Order number
• Clear photos or video of the product
• Photos of the packaging
• A short description of the problem

If the issue is confirmed to be caused by Chrome Ride, manufacturing, packing, or delivery handling:

• Chrome Ride will arrange the replacement or appropriate resolution.
• Chrome Ride will cover the shipping cost of sending the replacement.
• Chrome Ride will also cover the cost of collecting and returning the defective or incorrect product, where return is required.

In simple terms:

If the problem is our fault, Chrome Ride pays both-way shipping.

2. 7-Day Setup Satisfaction Return

Eligible non-personalized products may be returned within 7 days of delivery if the customer simply changes their mind or decides that the product is not suitable for their setup.

The following conditions apply:

• The product must be in good condition.
• It must not be bent, damaged, heavily scratched, modified, or misused.
• Original packaging and included accessories should be returned where possible.
• The return request must be made within 7 days of delivery.

For a change-of-mind return:

• The customer will pay the return shipping cost.
• The original delivery fee is not refundable.
• Chrome Ride will refund the eligible product amount after the item is received and inspected.

In simple terms:

If the customer changes their mind and there is no fault in the product, the customer pays the return shipping.

3. Personalized / Rider Mark Orders

Products customized with a name, Rider Mark, engraving, or other customer-requested personalization are made specifically for that customer.

Because of this, personalized products are not eligible for normal change-of-mind returns.

However, they are still covered if:

• The product arrives damaged.
• There is a manufacturing defect.
• Chrome Ride engraves the wrong name or wording.
• Chrome Ride sends the wrong product.

If Chrome Ride makes the mistake:

• Chrome Ride will cover both-way shipping.

If the engraving matches the name or wording provided by the customer, but the customer entered it incorrectly:

• Chrome Ride is not responsible for the spelling or wording mistake.
• Any approved rework, replacement, or shipping cost will be paid by the customer.

4. 90-Day Manufacturing Warranty

Chrome Ride products are covered by a 90-day manufacturing warranty from the date of delivery.

This warranty covers genuine manufacturing defects such as:

• Structural manufacturing failure
• Defective welds
• Serious abnormal coating failure caused by manufacturing
• Components failing during normal intended use because of a manufacturing defect

If a valid warranty claim is confirmed:

• Chrome Ride will repair, replace, or provide another suitable resolution.
• Chrome Ride will cover the shipping cost of the replacement.
• Chrome Ride will also cover return shipping of the defective item, where return is required.

In simple terms:

For a genuine manufacturing defect, Chrome Ride pays both-way shipping.

5. What Is Not Covered

The warranty and free replacement policy do not cover damage caused by:

• Incorrect installation
• Unsuitable wall surface
• Incorrect or loose mounting hardware
• Overloading the holder
• Accidental impact or dropping
• Customer misuse
• Modification of the product
• Exposure to harsh chemicals
• Intentional damage
• Normal cosmetic wear and tear
• Scratches or marks caused after installation
• Damage caused by environmental conditions outside normal intended use

Where the issue is caused by incorrect installation, misuse, or customer damage:

• The customer will be responsible for any shipping cost.
• Any repair or replacement may be chargeable.

6. If No Defect Is Found

If a customer sends a product back claiming a defect and, after inspection, no manufacturing defect or Chrome Ride fault is found:

• The customer may be responsible for the return shipping cost.
• Any further shipping back to the customer may also be charged to the customer.

We therefore recommend sending clear photos or videos before a replacement is approved.

7. Missing Parts or Accessories

If any part, mounting accessory, or ordered item is missing because of an error on our side, please contact us within 48 hours.

Once verified:

• Chrome Ride will send the missing item.
• Chrome Ride will cover the shipping cost.

8. Installation Responsibility

Customers are responsible for ensuring that:

• The wall is suitable for installation.
• Appropriate screws and anchors are used.
• The holder is securely mounted.
• The product is used only for its intended purpose.

If you are unsure about installation, we recommend using a qualified installer.

Shipping Responsibility Summary

Chrome Ride pays both-way shipping when:

• Product arrives defective
• Product arrives damaged
• Wrong product is sent
• Chrome Ride makes an engraving mistake
• A genuine manufacturing defect is confirmed under warranty

Customer pays shipping when:

• Customer changes their mind
• Product is not suitable for their personal setup but has no defect
• Customer enters the wrong engraving details
• Damage is caused by incorrect installation
• Damage is caused by misuse or modification
• No manufacturing defect is found after inspection

Our Simple Rule

If the issue is caused by Chrome Ride, Chrome Ride bears the cost of fixing it.

If the issue is caused by a change of mind, incorrect information, misuse, or installation error, the customer bears the related shipping cost.